Telegram, one bot at a time.

On Telegram your business answers through a bot. These guides cover connecting one, putting an AI agent on it, what happens to everything customers send it, and replying from the inbox.

Everything in this section

What Telegram requires before your AI agent can answer On Telegram your business answers through a bot. What you need to make one, what its token is, how customers find it, and what Telegram does not let a bot do: write to someone first, or send a campaign. Connect your Telegram bot Paste your bot's token under Channels → Add Channel → Telegram. Omni Octo checks it, tells Telegram to send the bot's messages here with a secret only Telegram knows, and shows the bot on the channel page. What each message means, and how to change the token later. Put an AI agent on your Telegram bot Choose which agent answers your Telegram bot from the agent's Channels tab, or leave the bot to your team. What happens to messages with no agent, and what pauses the agent in a chat. Photos, voice notes and files on Telegram What your AI agent does with each thing a customer can send your Telegram bot: one answer to an album and its question, voice and video messages it listens to, GIFs and stickers, documents it cannot open, and where every file ends up in the inbox. Reply to Telegram customers from the inbox Take over a Telegram chat in /conversations, answer with text, a photo or a file, and hand it back to the AI. What the customer receives, what pauses the AI, and what you cannot do on Telegram. Your Telegram bot is not answering Messages do not reach the inbox, or they arrive and nobody replies. Where to look first, what each cause looks like on the channel page and in the conversation, and how to fix it.